Refund & Return Policy.
At Purush Shakti, customer satisfaction and trust are at the core of our brand. We are committed to delivering premium wellness products crafted with care and quality. If you are not fully satisfied with your purchase, please review our refund and return policy below.
Returns
We offer a 30-day return policy from the date of delivery. Unfortunately, if 30 days have passed since your purchase, we may not be able to offer a refund or exchange.
To be eligible for a return:
- The product must be unused and unopened
- The item must be in its original packaging and condition
- A valid proof of purchase or order confirmation is required
For hygiene, safety, and wellness reasons, certain products cannot be returned once opened or used.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Opened or used wellness products
- Personal care items
- Gift cards
- Promotional or discounted items
- Products damaged due to misuse or improper handling
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
Once verified, we will gladly arrange a replacement or refund as applicable.
Refunds
Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time may vary depending on your bank or payment provider
- Shipping charges are non-refu
Late or Missing Refunds
If you have not received your refund:
- Please recheck your bank account
- Contact your payment provider or bank
- Allow some time for processing delays
If you still have not received your refund, please contact our support team.
Exchanges
We only replace products if they are received damaged, defective, or incorrect.
To request an exchange, please contact us at: 📧 support@purushshakti.in
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Damaged product
- Incorrect item delivered
- Manufacturing defect
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.
Need Assistance?
Our support team is always here to help.
📧 Email: support@purushshakti.in
🌐 Website: Purush Shakti
Thank you for choosing Purush Shakti — crafted to support strength, vitality, and everyday wellness.